Terms of service
Last updated: 15 October 2026. These terms cover Course Studio, the separately purchased LMS and optional add-ons. See also our Privacy Policy.
CourseForge · The Trustee for The Marchesani Family Trust · ABN 36 699 424 420
hello@aisi.au
1. Who we are and these terms
CourseForge is the trading name of The Trustee for The Marchesani Family Trust, ABN 36 699 424 420. In these terms, “we”, “us” and “our” refer to that business. Contact us at hello@aisi.au about the service, billing or these terms. These terms apply to Course Studio, the separately purchased LMS and optional add-ons. They do not remove rights you have under applicable law.
2. Course Studio and the LMS
Course Studio lets you create courses from scratch and upload, visually edit, preview, validate and export SCORM 1.2 and 2004 packages. Core package editing runs in your browser; cloud projects, course drafts, collaboration and AI features involve online services. The LMS is a separate, paid, organisation-scoped product for delivery, enrolments, assessments, evidence, learner progress, certificates and reporting. A Course Studio subscription does not include an LMS entitlement. Sending a course to the LMS requires authorised access to an entitled organisation.
3. Accounts and learners
You must provide accurate account details, protect your credentials and promptly report suspected unauthorised access. People purchasing a subscription or accepting these terms for an organisation must be at least 18 and authorised to do so. Organisations are responsible for any parental or guardian permissions needed for younger learners. Do not share personal login credentials; use authorised Team seats and LMS memberships. Learners have role-limited access and must ask their organisation to manage their enrolment or remove their access.
4. Prices, live payments and renewal
Prices are in Australian dollars, excluding GST; applicable GST is added at checkout. Payments on the published CourseForge service are live and can result in real charges. Stripe handles payment details, checkout and the billing portal; we do not collect your full card details. The price, billing interval, seat quantity and any discount are shown before you pay. Recurring subscriptions renew automatically at the selected interval until cancelled. Course Studio and LMS subscriptions are purchased separately. Team subscriptions are charged per paid seat; LMS tiers have an active-learner allowance. Any material price change will be notified before it applies to a future renewal, with an opportunity to cancel before that renewal.
5. Managing subscriptions and refunds
Use Account → Billing to open the billing portal and manage or cancel your subscription. Contact hello@aisi.au if you cannot access cancellation or need help with an LMS subscription. Cancellation normally stops the next renewal and access continues until the end of the paid billing period. If an LMS subscription ends, learner records, reports and certificate records stay readable and exportable for 30 days after the paid period ends; the organisation is responsible for exporting anything it must keep before they are permanently deleted. Deleting an account or leaving an organisation is not a substitute for cancelling a subscription. We do not ordinarily refund unused portions of a billing period for a change of mind. This does not limit refunds, compensation or other remedies required by Australian Consumer Law or other applicable law; contact us to request a remedy.
6. Limits and the LMS customer discount
Plan allowances and feature availability are shown on the pricing page and at checkout. Team storage increases with paid seat quantity as described on the pricing page. Exceeding limits or an unpaid subscription may restrict uploads, saves or other paid functions; where available, use the provided read-only and export controls to recover existing work. Eligible users belonging to an organisation with an active LMS subscription receive 50% off Course Studio Pro or Team at checkout, including monthly or annual plans. Eligibility is checked at checkout. The checkout and billing portal show the price for your subscription; any change to an existing subscription price requires notice before it applies.
7. LMS active-learner counting
An active learner is a learner account that signs in to, opens or completes learning at least once in a billing month, counted once in that month, including for annually billed plans. Owners, administrators, trainers, assessors, employer supervisors, designated test accounts, suspended learners and archived learners are excluded. We provide warnings at 80% and 100% of the allowance. There are no automatic or backdated overage charges. If usage remains above your allowance, we will ask you to choose a suitable tier rather than charge an unapproved overage.
8. SMS credits and lawful messaging
SMS is a separately purchased, optional add-on using prepaid credits. One credit costs AUD $0.10 plus GST and covers one SMS segment, not necessarily one complete message. GSM messages use up to 160 characters for one segment or 153 per multipart segment; Unicode messages use up to 70 or 67 respectively. A message is limited to 10 segments. The required credits are deducted on sending and returned when the sending service reports failure to submit the message; acceptance by the provider does not guarantee delivery to a handset. The organisation is responsible for recipient consent, accurate numbers, identifying the sender and providing and honouring legally required unsubscribe requests. Buying credits does not authorise unsolicited marketing. Contact us about disputed charges or unused credits; statutory refund rights remain unaffected.
9. Your content and training records
You retain ownership of your uploaded content and records, including courses, packages, assessment material, evidence, logos and certificate designs. You grant us permission to host, process, reproduce and transmit them only as reasonably needed to provide, support and secure the service and the features you request. You must have the necessary rights, permissions and lawful basis to upload, edit and share that material. Keep independent backups and exports. Your organisation remains responsible for required training-record retention, even after cancellation or account closure.
10. Organisation permissions and integrations
Organisation owners and administrators control authorised membership, roles, enrolments and access. They must assign appropriate permissions, remove unneeded access and meet applicable privacy, education and workplace obligations. Connected systems, exported files and scoped API keys can disclose organisation information to recipients you authorise. Protect API keys, use the minimum necessary permissions and revoke them when no longer needed. An API compatibility claim is not a promise of a native integration, certification or endorsement by another vendor. Collaboration does not give permission to publish learner information publicly.
11. Assessments, certificates and regulatory responsibilities
CourseForge provides training and assessment tools, not accreditation or a guarantee of ASQA, RTO, training-package, accessibility or other regulatory compliance. Your organisation is responsible for qualified assessors, lawful delivery, assessment validity, learner identity, evidence, record accuracy and regulatory submissions. Certificates and statements of attainment, including editable samples and uploaded designs, are starting points only. You must verify eligibility, wording, logos, provider details and all mandatory requirements before issuing them; using a sample does not authorise issuance of a nationally recognised credential.
12. AI assistance and automated results
When requested, AI features send relevant narration text, assessment questions, learner answers, marking guides or criteria to AI service providers to generate voiceovers, suggestions and feedback. Do not submit information you are not entitled to disclose; minimise personal and sensitive information. AI output may be inaccurate, incomplete or biased. Automated quiz scores and suggested answer checks assist a workflow but do not replace an authorised assessor’s final competency judgement. Review outputs before publishing or using them, and do not rely on AI alone for high-impact decisions. The Privacy Policy explains related data handling.
13. Acceptable use and security
Do not upload unlawful, infringing, deceptive or malicious material; violate privacy; send spam; distribute malware; attempt unauthorised access; bypass security or plan limits; interfere with the service; or create multiple accounts to evade Free-plan allowances. Do not resell service access without permission. You are responsible for taking reasonable precautions over your devices, credentials, uploads and authorised users. We may take proportionate steps to investigate and restrict activity presenting a security, legal or operational risk.
14. Compatibility and third-party services
Course packages, browsers and destination learning systems vary. Preview and validation do not guarantee compatibility with every LMS. Compiled Rise or Storyline packages may permit only supported edits, and PowerPoint imports do not preserve every layout, animation or embedded audio/video. Test exported packages and published courses in their intended environment. Hosting, payment, messaging, email, embedded media and AI providers may affect availability and have their own applicable terms. We remain responsible for obligations that cannot lawfully be transferred or excluded.
15. Our intellectual property
We or our licensors own CourseForge’s software, branding, documentation and service design. While authorised to use the service, you receive a limited, non-exclusive right to use it for the permitted course creation and training activities. You do not acquire ownership of the software. This does not transfer ownership of your own content to us.
16. Availability and consumer rights
We take reasonable care in providing the service but cannot promise uninterrupted operation, perfect security or error-free outputs. Maintenance, faults and third-party outages may affect availability. Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under Australian Consumer Law. Where applicable, services carry guarantees including due care and skill and fitness for a disclosed purpose, and you may be entitled to cancellation, a refund or compensation. Any limitation allowed by law must be fair and reasonable and does not excuse our fraud, wilful misconduct or liabilities that the law does not permit us to limit.
17. Suspension, closure and data
We may suspend or terminate access for material breach, non-payment or a serious security or legal risk. Where practicable and safe, we will explain the reason and give a reasonable opportunity to resolve it before termination; urgent protective action may be taken immediately. Contact us if you believe a restriction is mistaken. Cancellation or account deletion can affect access to projects and records; export important information first and arrange any organisation handover. Organisation-managed learner records may need to remain with the organisation under its legal obligations. Retention and deletion are explained in the Privacy Policy.
18. Changes, disputes and contact
We will post updated terms here and notify account holders of material changes through the service or email before they take effect where practicable. Changes do not retrospectively remove accrued rights. If a material change adversely affects a paid service, contact us before it takes effect to discuss cancellation and any remedy required by law. Please first send disputes or questions to hello@aisi.au. Australian law applies, subject to mandatory rights under any other applicable law; these terms do not prevent you from using a court, tribunal or regulator available to you by law. If a provision is unenforceable, the remainder continues to apply.